Grinnell Chamber

Firearms Support Technician I

Full time
Posted: 05/29/2019
Grinnell, IA


If interested, please apply here

This position is responsible for providing quality service to Brownells customers by professionally and accurately processing customer orders and to provide technical support to Brownells’ customers and employees in product selection and usage.

Main Responsibilities:

  • Provides direct customer support via phone, chat, and e-mail
  • Initiate customer contact at the first level while using supplied information and training to maintain high first contact resolution levels
  • Advises customer on the choice and use of products, answers technical questions and assists in the sale and proper use/application of product
  • Establishes and maintains relationship with frequent customers in order to help build an information network and support customer loyalty
  • Assists customers in their purchase of ammo and/or reloading equipment
  • Handles all customer contacts as necessary
  • Answers customer questions related to product selection or usage
  • Responds to customer emails and chat communications
  • Maintains proficiency in product knowledge to ensure Brownells offers the best knowledge base to our customers by attending training via classroom, web, and reading journals
  • Assists customers with questions related to product substitutions across all brands
  • Participates in product campaigns by offering customer special values when known
  • Works with Contact Center Reps, other Support Techs, and Customer Service Reps to resolve customer problems
  • Brings customer advocacy perspective to product and service offerings
  • Participates as a member of the Gunsmith Technical Team and skill set
  • Performs technical checks and product dimensioning and document information in Tech Notes
  • Identifies substitute products and/or processes
  • Writes instructional materials detailing training methods and supporting documentation
  • Provides customer training via step by step phone instructions, assistance with using reference materials, and doing whatever it takes to build customer competencies and confidence


  • 2 years of bench time experience with an AAS or 6 years of equivalent gunsmithing/armorer experience
  • Currently an active shooter and reloader by hobby or by trade
  • Thorough understanding of Brownells products and their usage
  • Thorough working knowledge of Brownells website
  • Broad understanding of all types of firearms actions

 Knowledge & Skills

  • Precision reloading for long range events, “F Class, 1000 yard, 3 gun, etc.
  • Single stage equipment advantages and disadvantages in using this type
  • Use of progressive equipment, initial setup, number of rounds possible per hour disadvantages
  • Lead bullet loading and familiarity with velocity and pressure requirements
  • Proper bullet mold selection for various base styles and proper use of gas checks

Leadership Competencies

  • Customer Focus (L2)
  • Creativity and Innovation (L1)
  • Teamwork and Collaboration (L1)
  • Communication and Interpersonal Effectiveness (L2)
  • Drive for Results (L1)

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