Grinnell Chamber

Telecom Support Supervisor

Full time
Posted: 02/13/2020
Grinnell, IA
Mahaska Communications

Description

Description

 

Principal Duties and Responsibilities: 

  • Prioritize, delegate, and supervise day-to-day operations of the Support Team including installation and repair of MCG services.
  • Coordinate escalation and priority management with Technicians 24 hours/7 days a week.
  • Continually promote a positive culture focusing on quality, consistency, and efficiency.
  • Execute on defined processes and report on key indicators; provide input and feedback to management.
  • Set and track measurable goals to assist individual team members with meeting or exceeding standards and expectations.
  • Manage departmental staffing, including supervision, scheduling, training, development, evaluation, and disciplinary actions.
  • Other miscellaneous duties as assigned.

Education & Experience Requirements: 

  • Associate degree or equivalent experience in Telecommunications, Electronics, or related field or three years related work experience is required.
  • Management experience preferred.
  • Networking (LAN/WAN) experience is preferred.
  • Fiber and Outside Plant construction, troubleshooting, and repair would be beneficial.

Job Specifications: 

  • Strong oral and written communication and organizational skills.
  • Ability to work with non-technical team members and customers in a service role.
  • Ability to follow and enforce established standards on work performance.
  • Ability to follow and enforce established procedures and policies is a must.
  • Self-motivated and ability to work well with minimal supervision.
  • Ability to be on-call and work outside regular business hours is required.  

Other Special Requirements:

  •  Overtime hours will be required for emergency repairs and response to weather-related conditions that affect our services.
  • This position will be located at our Grinnell, Iowa location.

 

Qualifications

Skills

Preferred

Electrical: Novice

Carpentry: Novice

Behaviors

Preferred

Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Education

Required: Associate Degree or better.

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