Grinnell Chamber

Patient Access Associate, Visiting Specialists

Full time
Posted: 03/19/2020
Grinnell, IA
Cyndi Wanatee


Overview: Performs duties relating to scheduling for physicians employing the service, including: data entry, answering the phones, filing, correspondence, and maintaining demographics. Provides excellent service to all customers, striving to exceed their expectations, to ensure quality improvement to the UPH-GRMC/PSO Physician Group’s customer-focused environment. Exemplifies excellent customer service toward patients, families, visitors, volunteers, physicians, and co-workers. Demonstrates courtesy, compassion and respect. Communicates with all customers in a positive and professional manner. Contributes to teamwork and harmonious working relationships.


  • Opens daily mail, sorts and delivers. 
  • Verifies patient demographic information at every visit. 
  • Collects co-payments, at time of service. 
  • Verifies provider has returned all encounter forms or can account for them. 
  • Verifies, at the end of the day, all appointments are arrived/cancels/or no shows. 
  • Answers telephone. 
  • Files; permanent record storage and retrieval. 
  • Greets and consults with patient, customers. 
  • Must verify all patient appointment are scheduled in Epic. 
  • Will have patients sign all electronic forms at appropriate visits (HIPAA, financial policy, consent to treat, etc.). 
  • Monitors supplies and forms to assure adequate stock and compliance. 
  • Readjusts work assignments according to backlogs, absences, etc., and reports to Director. 
  • Manages physician schedules and blocks schedules accordingly. 
  • Coordinates information with billing staff to ensure all charges are captured and properly reflected. 
  • Compiles and sends out patient record requests. 
  • Copy records and forwards to other providers. 
  • Billing office staff identifies issues which front office staff reviews and corrects.


Education: High school degree required.


  • Experience in data entry.
  • Familiarity with software used and other PC functions is important.
  • Strong computer skills, good communications skills, and experience in dealing with the public are required.
  • Must be motivated, independent worker.
  • Knowledge of insurance companies and medical coding is helpful.
  • Organizational skills.    

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