Grinnell Chamber

Patient Access Associate, Emergency Admitting

Full time
Posted: 03/19/2020
Grinnell, IA
Cyndi Wanatee


Overview: Obtains necessary demographic, diagnostic, and insurance information to register patients receiving services at UPH-GRMC.


  • Responsible for pre-registering patients for scheduled admissions and outpatient procedures.  
  • Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining accurate personal information or verifying information already on file, including emergency numbers and insurance information.  
  • Responsible for obtaining signatures on Conditions of Admission, Medicare Information Forms, and HIPPA Privacy forms.  
  • Proficient in use of the order entry system and related procedures.  
  • Responsible for validating tests and procedures for all Medicare patients, having patient sign ABN when applicable.  
  • Performs eligibility checks.  
  • Answers the telephone in a polite manner and communicates information to the appropriate personnel.  
  • Maintains a neat and orderly work area.  Data entry accurate 98% of the time.  
  • Demonstrates an ability to be flexible, organized and function well in stressful situations. 
  •  Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.  
  • Provides information to the patient/representative about billing, complaint process, and patient rights. 
  • Distributes hospital specific literature.  
  • Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.  
  • Responsible for knowing hospital policies and being familiar with hospital services that are available.  
  • Refers patient to Business Office when financial arrangements need to be made.  
  • Provides for safe mobility of patients.   

ER Specific Responsibilities:

  • Admits ER patients, being attentive to their needs.  
  • Enters orders into the system.  
  • Checks insurance eligibility.  
  • Validates Medicare claims.  
  • Keeps up the ER/ Outpatient Registry.



  • Near visual acuity.  
  • Computer and keyboard skills.  
  • Accuracy, efficiency, and ability to work independently.  
  • Confidentiality a must.  
  • Must have excellent customer service skills on the telephone and face-to-face.  
  • Medical terminology required. 
  • Emergency admitting experience preferred.  

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