Grinnell Chamber

Associate Retail Supervisor

Company: Brownells

Full time
Posted: 08/31/2020
Grinnell, IA



The retail supervisor is responsible for the direction of employees in accurate, timely and efficient functions within the retail environment. The supervisor achieves key processes and operational cost improvements in accordance with established company policies and procedures. Supervisor also fosters a team environment to support Brownells’ vision of Selection, Service, and Satisfaction.


  • Monitors day-to-day operations concerning safety, product movement and preparation
  • Solves day-to-day operational problems on a front-line basis, stepping in to help when necessary
  • Determines labor requirements throughout the day/week/month and schedules accordingly, while controlling overtime
  • Decision maker in the hiring process for Retail Store personnel with assistance
  • Provides coaching to the team leads on a regular basis and other employees when needed
  • Is available to employees for work problems, providing appropriate coaching, counseling with assistance, direction and resolution
  • Tracks and monitors performance metrics to ensure overall performance is aligned with corporate goals and objectives
  • Responsible for correct and timely review and approval of employee time & attendance records


Other Responsibilities:

  • Communicates all related information to employees including performance metrics, safety information, scheduling, etc.
  • Establishes work procedures and processes that support company and departmental standards, procedures and strategic directives
  • Coordinates activities within retail area to ensure objectives are met
  • Develops or revises operational processes to ensure the most efficient work flow design
  • Provides innovative solutions to promote continuous improvement
  • Seeks to simplify operations and to reduce expenses
  • Creates and maintains a high quality work environment so team members are motivated to perform at their highest level
  • Directs implementation of project initiatives
  • Adheres to budget requirements
  • Remains current on all compliance and regulation changes
  • Communicates departmental statistical and performance feedback to the retail store employees
  • Writes and administers performance reviews to continuously work toward a performance culture with assistance
  • Ensures employees have appropriate training and other developmental opportunities
  • Addresses disciplinary and/or performance problems according to company policy with assistance
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required with assistance
  • Provides daily direction and communication to employees so that all retail objectives are met
  • Responsible for all communications regarding department or employee concerns
  • Maintains good working relationship with leaders in other areas to provide the best service for Brownells customers
  • Responsible for onboarding new hires and their appropriate placement to maximize their success and achieve departmental goals
  • Motivates teams and individuals to maximize their potential
  • Responsible for approving/denying employee requests for schedule changes




Education and Experience

  • Two to five years of experience in a leadership position or equivalent education (BA/BS degree and 1 year of relevant experience)
  • Two to four years of relevant experience

 Knowledge & Skills

  • Forklift experience a plus
  • Emergency response a plus
  • Organizational safety compliance
  • Continuous performance improvement

Leadership Competencies

  • Customer Focus (L2)
  • Creativity and Innovation (L2)
  • Teamwork and Collaboration (L2)
  • Communication and Interpersonal Effectiveness (L2)
  • Drive for Results (L2)

Physical Hazards – Health and Safety Concerns

  • General office environment
  • Ergonomics
  • Noise


Physical Demands

Add sedentary one as well  

  • Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.


DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified.  There are two steps involved in this determination.  The first concerns whether the applicant or current employee satisfies the prerequisites for the position.  The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.

Copyright 2020 Grinnell Area Chamber of Commerce. All Rights Reserved