Description
The IT Engineer will work with other Brownells IT engineers and teams to implement, maintain and support IT solutions in order to meet the growing business needs and address/remediate issues as assigned. Will be responsible for enterprise server infrastructure; support and scheduled maintenance. The position will require engineering and support of roughly 80% Microsoft Server & Desktop Systems, 10% Security and 10% VoIP systems. This position is a customer facing role and is a great opportunity to work with a diverse breadth of technologies. They should demonstrate innovation, constant learning, and effective team participation. This person should demonstrate a willingness to share knowledge. They should possess excellent communication and listening skills as well as strong analytical and problem-solving skills. The candidate must be able to work effectively under project and daily deadlines.
MAIN DUTIES & RESPONSIBILITIES:
- Supports our Cloud Services and datacenter infrastructure.
- Responsible for distribution and installation of all software/hardware updates and upgrades.
- Supports and maintains systems and services in a hybrid (on premise /public cloud) environment.
- Supports and maintains Microsoft Active Directory (2008 R2, 2012 and 2012 R2)
- Responds to support requests and participate in a 24x7 on-call support rotation and off-hours maintenance windows
- Identifies end user behavior patterns and develops solutions to support that behavior.
- Provides new application ideas to all areas of the company on how new technology can be utilized to gain better efficiency and improve company productivity according to industry best practices.
- Designs and implements complex server configurations for application installations.
- Manages third party partners when appropriate to implement overall strategy.
- Ensures backup, recovery and security procedures are set up and performed as planned and necessary according to industry best practices.
- Works with team to develop, publish, and enforce enterprise security policies.
- Business Continuity:
- Ensures that all infrastructures can be recovered within published SLA.
- Works with team members to develop and publish enterprise SLA's.
- Assist with selection and maintains strategic relationship with third-party vendors.
- Meets with management and end users to recommend enterprise infrastructure solutions to increase efficiencies and to find cost-effective solutions to new and existing software and hardware needs.
- Provides significant influence in strategy.
- Displays technical leadership role in support of the infrastructure team members.
- Provides technical assistance and operational frameworks for team members.
- Answers questions or resolves computer problems for clients in person, via telephone or from remote locations.
- Delivers group training for recurring problems.
- Composes and communicates “tips” for team members to assist in maximizing their effectiveness.
- Develops work plans for less experienced Systems Administrators.
- Keeps records of maintenance and troubleshooting activities and reports trends.
- Respond to support requests and participate in a 24x7 on-call support rotation and off-hours maintenance windows
- Downloads and evaluates new versions of software/firmware/hardware for infrastructure and makes recommendations based on findings.
- Monitors infrastructure systems against published SLA.
- Documents, supports, and carries out the hardware and operating system and software maintenance schedule.
- Develops and maintains documentation for other team members to perform their roles.
- Anticipates infrastructure needs for planning and budgeting via monitoring the organization's appropriate usage and the implementation of rotation planning.
