The Systems Engineering Specialist is a member of the Systems Engineering Team and is primarily responsible for the development, deployment, and maintenance of Windows and macOS images for physical and virtual environments; and the management of tools used when deploying new systems. In addition, the specialist shares responsibility for the administration of department-specific non-enterprise services and endpoint systems provided by the Systems Engineering Team.
The Systems Engineering Specialist will coordinate with other members of the User Services team to ensure high quality response to incidents, service requests, and general inquiries. This position is an essential component of ITS operations, often working in partnership with Core Services, Network Services, Information Security, and Enterprise Systems Teams.
The User Services Team
As the primary constituent-facing team for Information Technology Services (ITS), User Services provides first-line support for technology- and audio-visual-related issues. Alongside their high levels of responsive support, this team also provides A/V design and technology support; technology asset management; service management; and systems engineering. User Services is also the home to the largest ITS Student Employee Program. The team prides itself on the experiential learning opportunities its environment and dedicated staff provide.