The Systems Engineering Specialist is responsible for the management of technical systems that support the endpoint computing environment. This includes but is not limited to management of operating system and application (third party) patches to support the vulnerability mitigation program; maintaining current operating system and application versions across the enterprise; and maintaining the organization of computer and group policy objects in Active Directory. In addition, the specialist shares responsibility for the administration of department-specific non-enterprise services and endpoint systems provided by the Systems Engineering Team.
The Systems Engineering Specialist will coordinate with other members of the User Services team to ensure high quality response to incidents, service requests, and general inquiries escalated by the Technology Services Desk. This position is an essential component of ITS operations, often working in partnership with core services, network services, information security, and enterprise systems teams.
The User Services Team
As the primary constituent-facing team for Information Technology Services (ITS), User Services provides first-line support for technology- and audio-visual-related issues. Alongside their high levels of responsive support, this team also provides A/V design and technology support; technology asset management; service management; and systems engineering. User Services is also the home to the largest ITS Student Employee Program. The team prides itself on the experiential learning opportunities its environment and dedicated staff provide.