Grinnell Chamber

Systems Engineering Specialist II

Full time
Posted: 11/12/2020
Grinnell, IA
Grinnell College

Description

The Systems Engineering Specialist is responsible for the management of technical systems that support the endpoint computing environment. This includes but is not limited to management of operating system and application (third party) patches to support the vulnerability mitigation program; maintaining current operating system and application versions across the enterprise; and maintaining the organization of computer and group policy objects in Active Directory. In addition, the specialist shares responsibility for the administration of department-specific non-enterprise services and endpoint systems provided by the Systems Engineering Team.

The Systems Engineering Specialist will coordinate with other members of the User Services team to ensure high quality response to incidents, service requests, and general inquiries escalated by the Technology Services Desk. This position is an essential component of ITS operations, often working in partnership with core services, network services, information security, and enterprise systems teams.
 
 
The User Services Team

As the primary constituent-facing team for Information Technology Services (ITS), User Services provides first-line support for technology- and audio-visual-related issues. Alongside their high levels of responsive support, this team also provides A/V design and technology support; technology asset management; service management; and systems engineering. User Services is also the home to the largest ITS Student Employee Program. The team prides itself on the experiential learning opportunities its environment and dedicated staff provide.

Requirements

Minimum Qualifications:

  • High School diploma and five years of experience.

Beneficial Experience:

  • Designing, evaluating and implementing solutions for a broad and diverse user population.
  • Patching Windows and macOS operating systems and third-party applications
  • Administrating KACE and Jamf management environments or similar systems
  • Administrating systems such as printer management, remote assistance, and security rights control
  • Supporting Windows, macOS, and Linux network print queues on HP and Ricoh devices
  • Administrating license managers (e.g., Sassafras Keyserver, FlexLM, and iLok)

Preferred Qualifications:

  • Working in an information technology environment in a higher education setting (particularly liberal arts)
  • Experience using Citrix Virtual Apps or Windows Virtual Desktops
  • Experience with networking protocols and design
  • Experience supervising student employees

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