Description
The purpose of the position is to help customers, committing to a professional, team environment, and being able to process accurate and efficient sales transactions. This position will provide customer service by greeting and thanking customers as well as responding to their requests.
What You Will Do
Main Duties & Responsibilities:
- Ensures that each customer receives outstanding customer service, both internal and external, by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards, product knowledge and all other components of customer services
- Processes transactions with customers.
- Operates cash register
- Handles complaints or redirects them to management
- Inspects merchandise and shows it to customers
- Maintain adherence to all Company policies and procedures
- Ensures compliance with organizational safety requirements
- Assist with company compliant paperwork in association with firearm purchases and sales
Other Duties & Responsibilities:
- Requires schedule flexibility
- Assists transactions for customers
- Other job duties as requested by management
Requirements
Education and Experience
- High School Diploma or GED
- Some Firearm knowledge preferred
Knowledge & Skills
- Able to safely climb ladders and use stairs
- Able to use computers
- Data entry
- Data Gathering and using information
- Lifting 5 lbs. frequently, 30 lbs. occasionally, 40-50 lbs. occasionally with assistance
- Standing/walking for 8 hour days
Leadership Competencies
- Customer Focus (L2)
- Creativity and Innovation (L1)
- Teamwork and Collaboration (L2)
- Communication and Interpersonal Effectiveness (L2)
- Drive for Results (L2)
- Problem Solving and Decision Making (L2)
Physical Demands
Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Physical Hazards – Health and Safety Concerns
- General office environments
- Ergonomics
Where You’ll Be Located
Grinnell, Iowa
