Grinnell Chamber

Retail Fireams Associate II

Full time
Posted: 04/07/2021
Grinnell, IA
Human Resources


The purpose of the position is to help customers, committing to a professional, team environment, and being able to process accurate and efficient sales transactions. This position will provide customer service by greeting and thanking customers as well as responding to their requests. This position will assist the customer with firearms trades and purchases.


What You Will Do

Main Duties & Responsibilities:

  • Ensures that each customer receives outstanding customer service, both internal and external, by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards, product knowledge and all other components of customer services
  • Processes transactions with customers.
  • Operates cash register
  • Handles complaints or redirects them to management
  • Inspects merchandise and shows it to customers
  • Maintain adherence to all Company policies and procedures
  • Ensures compliance with organizational safety requirements
  • Assist with company compliant paperwork in association with firearm purchases and sales
  • Support in day to day functions and systems at the NICS counter
  • Assist with buying, trading and selling of Firearms
  • Price and tag firearms – company or store purchased
  • Merchandise firearms on fixturing
  • Mastering of Retail Firearms Associate I duties and responsibilities

Other Duties & Responsibilities:

  • Requires schedule flexibility
  • Assists transactions for customers
  • Other job duties as requested by management


Education and Experience

  • High School Diploma or Ged
  • 1-2 years of retail sales and Inventory experience
  • 1-3 years of Firearm Trade school or related experience in the industry

Knowledge & Skills

  • Able to safely climb ladders and use stairs
  • Able to use computers
  • Data entry
  • Data Gathering and using information
  • Lifting 5 lbs. frequently, 30 lbs. occasionally, 40-50 lbs. occasionally with assistance
  • Inventory integrity
  • Standing/walking for 8 hour days

Leadership Competencies

  • Customer Focus (L3)
  • Creativity and Innovation (L2)
  • Teamwork and Collaboration (L2)
  • Communication and Interpersonal Effectiveness (L3)
  • Drive for Results (L2)
  • Problem Solving and Decision Making (L3)

Physical Demands

Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

Physical Hazards – Health and Safety Concerns

  • General office environments
  • Ergonomics


Where You’ll Be Located

Grinnell, Iowa

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