Grinnell Chamber

Patient Access Associate

Full time
Posted: 05/06/2021
Grinnell, IA
GRMC Human Resources


Obtains and verifies demographic and financial information during the registration process to ensure the correct patient has been registered, pre-certification requirements have been met, signatures obtained on all associated paperwork and appropriate payments on accounts have been collected.  When registration functions are completed with accuracy this helps ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations. 


Key Accountability

  • Greet patients and visitors and obtains accurate demographic and insurance information for office records.
  • Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photocopy & scan insurance cards and driver’s license.
  • Collect copayments, coinsurance, and past due balances at time of service.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in appropriate and professional manner.
  • Schedule and maintain patient appointments for provider and nurse schedules.
  • Manage preregistration work queues.
  • Retrieve, file, photocopy, or scan medical correspondence, reports and miscellaneous items, as requested.
  • Collect payments, issue receipt’s and reconcile daily accounts receivable activity to prepare for daily deposits.
  • Open and/or close clinic following specific guidelines of the individual clinic.
  • Monitor supplies and forms to assure adequate stock and compliance.
  • Complete all clinic medical record requests.



  • Graduate of high school or equivalent.


  • Previous experience in a medical setting desirable. 
  • A working knowledge of medical terminology and third-party payers is helpful, but not required.
  • Typing skills 40wpm or keyboard equivalent required. 
  • Accurate data entry with numbers, letters and the ability to spell medical terms correctly is required.
  • Previous customer service is desired, but all staff members must have the ability to work with all age groups in a professional and positive manner.
  • Previous Patient Access experience preferred.


  • Valid driver’s license when driving any vehicle for work-related reasons.


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