The Patient Experience Specialist creates accurate and thorough registration records for each patient visit. They are responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. This position will also collect patient liability, before, or at the time of service as defined by the patient's insurance plan and will identify those patients who may need financial assistance. Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner. Answers the telephone, takes messages, and schedules appointments. Performs other tasks as requested, both clerical and administrative. Exemplifies excellent customer service in every aspect of their work while demonstrating courtesy, compassion and respect.