Grinnell Chamber

Clinical Assistant II Float - Physician Services

Full time
Posted: 07/01/2021
Grinnell, IA
GRMC Human Resources

Description

This position will primarily support all UnityPoint Health - Grinnell clinics by assisting the team on high patient volume days. The position will also act as a backup for sick calls and vacation time for the clinics’ primary nurse(s). Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by provider. Complete appropriate forms or requisitions needed for referrals or laboratory testing, including prior authorizations. Answer questions and provide teaching to patients and family members. The position will also act as a backup for the patient access and registration teams for sick calls and vacation time. This includes scheduling appointments, collecting patient demographic information, and registration related work-queues. Assist clinical and front office team with other duties and tasks as needed.

Responsibilities

Key Accountability

  • Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.
  • Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
  • May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
  • Perform EKGs.
  • Apply Nursing Process (assessment, diagnosis, planning, intervention and evaluation within licensure guidelines).
  • Administer vaccines and ordered medications by oral, IM, SQ or ID routes.
  • Telephone triage by providing and documenting advice for home care of illness/conditions; conducting follow-up phone calls regarding patient’s health and progress as necessary.
  • Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing; including prior authorizations.
  • Understand inpatient and outpatient specialty procedures. Responsible for compliance with precertification requirements. 
  • Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring of disease status. 
  • Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes. 
  • Assists leadership with quality and other clinic initiatives as needed. 
  • Keeps log on sample drugs, MSDS sheets, assists with safety surveys, tracks out-dates, AED log, and monitors refrigeration for immunizations.  
  • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site. 
  • Demonstrate initiative to improve responsibilities; be open and objective to other’s views; give welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Perform other duties as requested by clinic leadership to facilitate the smooth and efficient operations of the office. 
  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. 
  • Demonstrates ability to meet business needs of department with regular, reliable attendance. 
  • Employee maintains current licenses and/or certifications required for the position. 
  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. 
  • Completes all annual education and competency requirements within the calendar year. 
  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Requirements

EDUCATION:  Graduate of an accredited program for Medical Assistants.

EXPERIENCE:  Computer data entry experience; lab skills preferred (will train); previous clinical experience in a medical office preferred.

LICENSURE/CERTIFICATION:  Current medical assistant certification; current BLS (CPR) and Mandatory Reporter certification within first 90 days; valid driver’s license when driving any vehicle for work-related reasons.   

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