Grinnell Chamber

Apple Systems Support Engineer

Full time
Posted: 07/29/2021
Grinnell, IA
Human Resources

Description

System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.
 

The Apple Systems Support Engineer is responsible for the management of technical systems that support the Apple endpoint computing environment. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.

 

Selected candidate must successfully pass a background check prior to first day of employment.

Requirements

Minimum Qualifications:

  • Bachelor’s Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]
  • At least 5 years of Apple technical support experience with macOS 10.13 through 11.0
  • At least 5 years of experience using and supporting Jamf Pro
  • Values Diversity, Equity and Inclusion

Preferred Qualifications:

  • At least 5 years of Mac technical support experience.
  • Jamf certifications (within the last 3 years).
  • Experience working in an information technology environment within a higher education setting.
  • Experience using one or more of the following scripting languages: batch, shell, Python or other programming languages such as C, C#, Java, or Ruby.
  • Experience in packaging and deploying macOS operating system, software applications, and application configurations using Jamf Pro

Copyright 2021 Grinnell Area Chamber of Commerce. All Rights Reserved