Grinnell Chamber

Windows System Support Engineer

Full time
Posted: 07/29/2021
Grinnell, IA
Human Resources


System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.

The Windows Systems Support Engineer is responsible for the management of technical systems that support the Windows endpoint computing environment. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.


Selected candidate must successfully pass a background check prior to first day of employment.


Minimum Qualifications:

  • Bachelor’s Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]
  • At least 5 years of Windows technical support experience
  • At least 5 years of experience using and supporting KACE Systems Management Appliance and Systems Deployment Appliance (or similar)
  • Values Diversity, Equity and Inclusion

Preferred Qualifications:

  • At least 5 years of Windows technical support experience.
  • At least 2 years of experience managing virtual desktops using VMware (or similar).
  • Relevant Microsoft certifications (within the last 3 years).
  • Experience managing computer and group policy objects in Active Directory.
  • Experience working in an information technology environment within a higher education setting.
  • Experience using one or more of the following scripting languages: batch, shell, Python or other programming languages such as C, C#, Java, or Ruby.

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