Grinnell Chamber

UX User Experience Leader

Full time
Posted: 11/10/2021
Grinnell, IA
Brielle Beck

Description

This position leads the User Experience (UX/UI) team – including research, UX design, and UI visual design. The User Experience leader actively represents UX best practices to ensure user needs are considered in development and implementation of Grinnell Mutual products, solutions, and experiences. The User Experience Leader is a part of the Marketing and Customer Experience leadership team and helps the team drive corporate strategy. 

This position can be based in our home office in Grinnell, Iowa or remotely in one of the following states: Arizona, Alabama, Illinois, Indiana, Iowa, Florida, Minnesota, Missouri, Montana, Nebraska, North Carolina, North Dakota, South Dakota, Ohio, Oklahoma, Pennsylvania, Texas and Wisconsin.

 

Responsibilities

  • Helps shape a compelling vision for Grinnell Mutual’s customer experience and why it must be in alignment with the organization’s business plan.
  • Continues to build and shape the future of the UX/UI team and discipline at the company.
  • Manages day-to-day work, outlining objectives, pace, and tactical plans to deliver on business needs and establishing a UX roadmap that includes further adoption of the UX/UI discipline throughout the organization.
  • Takes a user-centric approach to helping the organization make strategic plans and decisions.
  • Partners across business departments to identify user requirements, strategizes with UX/UI staff, and then prioritizes customer needs to ensure solutions are accessible and intuitive.
  • Works with UX/UI staff to cultivate a deeper understanding of users, identify potential usability issues and design opportunities, deliver research findings, translate insights into action, and recommend solutions that deliver business value.
  • Actively participates in Agile-method project teams and on projects that impact user experience.
  • Presents analysis, recommendations, and potential design solutions to the project team and key stakeholders verbally and through documentation
  • Advocates for the end user by influencing decisions to ensure that product and design decisions are aligned with user needs and expectations.
  • Leads and fosters a collaborative and high-performing UX/UI team and effectively coaches the team to be self-organizing.
  • Supports the development and implementation of UX research and design best practices developed by the team.
  • All other duties as assigned.

Requirements

  • Bachelor’s degree from a four-year accredited college or university in psychology, sociology, communication, human factors, and at least five years of applicable professional experience. Equivalent combination of education, training, and experience will be considered.
  • Proven experience leading a UX/UI team, including researchers and designers.
  • Ability to navigate the corporate environment with a variety of business stakeholders and competing priorities.
  • Demonstrated passion and proven capabilities for UX/UI and the ability to use a strategic, business-building approach to develop user-centric strategies and plans.
  • Ability to think creatively and develop original ideas, solve complex user problems, take action, and deliver results within a multi-disciplinary team.
  • Strong problem-solving skills and ability to work in a fast-paced environment, managing multiple priorities, projects, and deadlines for self and team as required by business need.
  • Ability to identify, set, and achieve personal and team goals and to contribute to department and company goals.
  • Ability to function independently as an individual contributor, lead in a team environment, and collaborate across business units and teams.
  • Good interpersonal, communication, listening, and customer service skills in person, on the phone and electronically. Must be able to listen for understanding and communicate to educate and/or inform with accuracy. Follow through to resolution is essential.
  • Ability to use general office equipment and demonstrate basic knowledge of Microsoft Office suite products including SharePoint, Outlook, and Office 365.
  • Experience working in an Agile Scrum team environment and with an Agile workflow platform such as Jira is required.
  • Ability to maintain a valid driver’s license and travel from the home office to meeting sites, interview location, or Grinnell Mutual customer offices as needed with limited notice. Overnight travel is required depending on business need. Ability to adhere to the Fleet Safety Policy.
  • Ability to maintain regular and predictable work schedule to meet the needs of our customers and provide adequate coverage during our core business hours.

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