Job Description | Responsible for supervising the personal bankers and tellers to ensure that they perform in line with the policies and procedures of the bank.
Main Responsibilities:
1. Supervise, evaluate and coach the staff on their performance in a knowledgeable manner. This would include accuracy and being aware of the customer’s needs.
2. Set monthly schedule for staff to make sure proper coverage is in place.
3. Provide assistance on accounts for our customers when problems arise.
4. Maintain high knowledge of our products and services.
5. Perform normal teller duties on a daily basis.
6. As a Personal Banker Supervisor, will have the ability to open all types of accounts, which includes checking, savings, certificate of deposits, etc.
7. Conduct performance evaluations
8. Perform all other duties assigned.
Requirements:
1. Bachelor’s Degree
2. Four to five years of job-related experience, including formal teller and new accounts training.
3. Supervisory experience required
4. Superior customer service and interpersonal skills
5. Excellent attention to detail
6. Ability to multi-task
7. Have knowledge in basic computer skills and Microsoft office.