Tach Support Agent- Remote

Other

Posted: 05/18/2023

Grinnell, IA

Temp Associates HR

Description

OVERVIEW

This is a full-time job opportunity that is considered Temp-to-Hire in Iowa. You will be working for a well establish call center troubleshooting and answering customer questions via phone, e-mail and web chat. Various shift options to choose from between 12am to 7pm, weekends may be required. You must submit a resume with the online application to be considered for these positions. Training and work will be done from the comfort of your home! YOU MUST BE A CURRENT IOWA RESIDENT!

JOB RESPONSIBILITIES

Answering incoming support calls and e-support contacts
Generate and record accurate activity records in the appropriate tracking systems
Perform appropriate telephone support to ensure that customer questions are answered completely

Requirements

SKILLS/QUALIFICATIONS

Computer literacy
Proficient with Microsoft Office and other types of CRM software
Strong verbal and written communication skills
Active listening skills
Ability to troubleshoot
Dependability, adaptability & flexibility
Ability to follow policy and procedures

EDUCATION/EXPERIENCE REQUIRED

High School Diploma/Equivalent
Experience working in customer service call center and/or an office setting is a plus
Must have internet services established in your home
Equipment will be provided

WAGE

$14-17/hr.

SCREENING/TESTING REQUIREMENTS

Pre-employment drug screen required