Description
Responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Job Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Reviews the status and appearance of the food for freshness.
- Reviews orders for the day.
- Takes customer orders at the bakery counter.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
- Anticipates product needs for the department on a daily basis.
- Prepares, finishes, and replenishes product as necessary.
- Pulls product from cooler/freezer to prepare for baking.
- Checks in product, puts product away, and may review invoices.
- Runs the department registers and receives payment, makes change, etc., where applicable.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
