Responsibilities
Key Accountability
• Greet patients and visitors and obtains accurate demographic and insurance information for office records.
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photocopy & scan insurance cards and driver’s license.
• Collect copayments, coinsurance, and past due balances at time of service.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in appropriate and professional manner.
• Schedule and maintain patient appointments for provider and nurse schedules.
• Manage preregistration work queues.
• Retrieve, file, photocopy, or scan medical correspondence, reports and miscellaneous items, as requested.
• Collect payments, issue receipt’s and reconcile daily accounts receivable activity to prepare for daily deposits.
• Open and/or close clinic following specific guidelines of the individual clinic.
• Monitor supplies and forms to assure adequate stock and compliance.
• Complete all clinic medical record requests.
Qualifications
Education:
• Graduate of high school or equivalent.
Experience:
• Previous experience in a medical setting desirable.
• A working knowledge of medical terminology and third-party payers is helpful, but not required.
• Typing skills 40wpm or keyboard equivalent required.
• Accurate data entry with numbers, letters and the ability to spell medical terms correctly is required.
• Previous customer service is desired, but all staff members must have the ability to work with all age groups in a professional and positive manner.
• Previous Patient Access experience preferred.
License(s)/Certification(s):
• Valid driver’s license when driving any vehicle for work-related reasons.