Bakery Cake Designer

Description

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Takes customer orders at Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
• Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
• Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.