Description
The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen’s the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.
Key Responsibilities
- Provide excellent customer service
- Approach customers storewide and ask if help is needed and take them to the location of merchandise
- Explain benefits and features of merchandise to customers and suggest add-on merchandise
- Maintain general knowledge of all products, may need to have expertise in specific product areas
- Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
- Answer telephone and customer questions within established guidelines
- Practice and maintain security measures
- Communicate out-of-stocks using hot sheet/new item requests
- Use radios to request additional help
- Assist customers with check out and carryouts
- Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
- Receive merchandise shipments, and check them against receiving reports
- Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
- Restock shelves and displays and assemble products as needed
- Process Interstore transfers
- Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
- Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
- Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers
