Checker/Stocker

Description

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, (where applicable).
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.
• Answers customer questions and concerns and follows-up with appropriate personnel.
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
• Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
• Required to know value, look-up numbers, department numbers, and features of items for which money is received.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested.
• Perceives immediate surroundings for customer needs and problems for store safety and security.
• Communicates clearly and distinctly on the intercom or telephone system.
• Reviews weekly store ad to note price changes and sale items.
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
• Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).
• May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
•  Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Secondary Duties and Responsibilities:

• Assists store management as required (i.e., store displays, decorations for special promotion/events).
• Knows code dates on perishable items and can explain to customers.
• Changes register tape and ribbons as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.